Customer Support Training – Online Course – CPDUK Accredited
£19.99
Welcome to our online Customer Support training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).
Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smartphone apps. The customer experience begins long before the purchase is made.
With our online Customer Support training course, learners will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications.
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Description
Customer Support Training – Online Training Course – CPDUK Accredited E-Learning Course.
Welcome to our online Customer Support training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).
Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smartphone apps. The customer experience begins long before the purchase is made.
With our online Customer Support training course, learners will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
Customer Support Training Course – CPDUK Accredited E-Learning Course
Study method – Online, self-paced
Estimated duration (Indicative CPD hours) – 4 hours
Course format – Online (24/7 access)
Entry requirements – no prerequisites required
Assessment type – Complete end of course assessment (80% needed to pass and gain CPD certificate)
Certification/Qualification – Downloadable CPD certificate
Cost(s) of assessment and certification – Assessment and certification costs included in the course price
Course accreditation – CPD Certification Service (CPDUK)
Course access – Part-time (1-year access)
Course delivery – via desktop PC/MAC, laptops, tablets or smartphones.
Course aims
With our customer support e-learning course, learners will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
Learning outcomes
The learning outcomes of this online Customer Support training course are to:
- Define customer service
- Know customer relations
- Know how to communicate professionally through email
- Know how to communicate professionally through text messages
- Know how to communicate professionally through webchat
- Know how to communicate professionally through multi-channel apps
- Know how to respond to support ticket apps professionally
- Know professional documentation skills
- Know how to give feedback professionally
- Know how to be professionally pro-active.
Who is this online Customer Support training course for?
This online Customer Support training course is suitable for those who want to improve skills in taking care of the customer’s needs by providing and delivering professional, helpful, high-quality support and assistance before, during, and after the customer’s requirements are met.
What is covered in this online Customer Support training course?
This online Customer Support training course includes the following:
Module One: Getting Started
Module Two: What Is Customer Service?
Module Three: Challenges
Module Four: Email
Module Five: SMS
Module Six: Webchat
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Module Seven: Multi-Channel Apps
Module Eight: Support Ticket Apps
Module Nine: Documentation
Module Ten: Feedback
Module Eleven: Be Proactive
Module Twelve: Wrapping Up
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What is customer support?
“Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product“
Why is this online Customer Support training course essential?
Providing excellent customer service can help you: increase customer loyalty to your business, decrease barriers to buying (for example, if your business has an excellent customer service record dealing with refunds, you’re more likely to entice a hesitant buyer to purchase from you). Our online Customer Support training course will help learners discover the new opportunities in customer support services via the internet and how to use these opportunities to their advantage.
How do I book for the online Customer Support training course?
You can book for Customer Support training course online. Just click ‘Buy Now’ in the top right-hand corner of this page to order the Customer Support training course online. Follow the instructions to complete the order for your Customer Support training course.
Once you complete your Customer Support online order, you will receive a confirmation email within a few minutes. You will also receive a separate email providing you with the link to the Customer Support training course online and login details. You should then be able to access the online Customer Support training course portal immediately and complete your online training modules.
Certification and Accreditation
On successful completion of the online Customer Support training course, you will be able to download, save and/or print a quality assured CPD certificate. Our CPD certificate can be used to provide evidence for compliance and audit (recognised internationally).
LearnPac Systems and The Mandatory Training Group have worked with a range of subject matter experts to develop high-quality online training courses and programmes. The CPD Certification Service (CPDUK) has peer-reviewed independently and accredited our online Customer Support training course as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
Click here to see our CPDUK corporate continuing professional development accreditation.
Online assessment
On completion of the online Customer Support training course, you will be required to complete an online assessment (pass mark of 80%).
If you don’t pass the first, don’t worry! You can take the online test as many times as you need with no extra charge.
Click Here for Online Training Courses, Programmes and Qualifications.
Why choose LearnPac Systems’ E-Learning courses?
LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications including the following categories:
- Business Administration and Entrepreneurship
- Health, Safety and Welfare at Work
- Health and Social Care
- IT and Cyber Security
- Leadership and Management
- Mental Health Awareness
- Microsoft Office Applications
- Personal and Professional Development
- Statutory and Mandatory Training
- Soft Skills Development
- Train the Trainer
- Workplace Diversity.
LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications. Contact our Support Team on 024 7610 0090 or via Email to discuss your online training requirements.
Customer Support Training – Online Training Course – CPDUK Accredited E-Learning Course.
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