Customer Service Training – Online Course – CPDUK Accredited

£19.99

Welcome to our online Customer Service training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Each and every one of us serves customers, whether we realise it or not. Maybe you are on the front lines of a company, helping the people who buy your products. Perhaps you are an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you are a company owner, serving your staff and your customers.

This online Customer Service training course will look at all types of customers and how we can serve them better and improve ourselves in the process. Learners will be provided with a strong skill set, including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications.

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Description

Customer Service Training – Online Training Course – CPDUK Accredited E-Learning Course.

Welcome to our online Customer Service training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Each and every one of us serves customers, whether we realise it or not. Maybe you are on the front lines of a company, helping the people who buy your products. Perhaps you are an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you are a company owner, serving your staff and your customers.

This online Customer Service training course will look at all types of customers and how we can serve them better and improve ourselves in the process. Learners will be provided with a strong skill set, including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Customer Service Training Course – CPDUK Accredited E-Learning Course

Study method – Online, self-paced

Estimated duration (Indicative CPD hours) – 4 hours

Course format – Online (24/7 access)

Entry requirements – no prerequisites required

Assessment type – Complete end of course assessment (80% needed to pass and gain CPD certificate)

Certification/Qualification – Downloadable CPD certificate

Cost(s) of assessment and certification – Assessment and certification costs included in the course price

Course accreditation – CPD Certification Service (CPDUK)

Course access – Part-time (1-year access)

Course delivery – via desktop PC/MAC, laptops, tablets or smartphones.

Course aims 

The customer service e-learning course will look at all types of customers and how we can serve them better and improve ourselves in the process. Learners will be provided with a robust skillset, including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Learning outcomes

The learning outcomes of this online Customer Service training course are to:

  • State what customer service means in relation to all your customers, both internal and external
  • Recognise how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build goodwill through in-person customer service
  • Provide exceptional customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers.

Who is this online Customer Service training course for?

This online Customer Service training course is suitable for those who want to improve skills in taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.

What is covered in this online Customer Service training course? 

This online Customer Service training course includes the following:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Training course Objectives

Module Two: Who We Are and What We Do

  • Who Are Customers? (internal/external)
  • What is Customer Service?
  • Who Are Customer Service Providers?

Module Three: Establishing Your Attitude

  • Appearance Counts!
  • The Power of a Smile
  • Staying Energized
  • Staying Positive

Module Four: Identifying and Addressing Their Needs

  • Understanding the Customer’s Problem
  • Staying Outside the Box
  • Meeting Basic Needs
  • Going the Extra Mile

Module Five: Generating Return Business

  • Following Up
  • Addressing Complaints
  • Turning Difficult Customers Around

Module Six: In-Person Customer Service

  • Dealing With At-Your-Desk Requests
  • The Advantages and Disadvantages of In-Person Communication
  • Using Body Language to Your Advantage
Module Seven: Giving Customer Service over the Phone

  • The Advantages and Disadvantages of Telephone Communication
  • Telephone Etiquette
  • Tips and Tricks

Module Eight: Providing Electronic Customer Service

  • The Advantages and Disadvantages of Electronic Communication
  • Understanding Netiquette
  • Tips and Tricks
  • Examples: Chat or e-mail

Module Nine: Recovering Difficult Customers

  • De-Escalating Anger
  • Establishing Common Ground
  • Setting Your Limits
  • Managing Your Own Emotions

Module Ten: Understanding When to Escalate

  • Dealing with Vulgarity
  • Coping with Insults
  • Dealing with Legal and Physical Threats

Module Eleven: Ten Things You Can Do To WOW Every Time

  • Ten Tips

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

What is customer service?

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest

Why is this online Customer Service training course essential?

Customer service training improves the yields of any organisation. It is the training customer serving employees complete to improve the support they are able to provide and increase customer satisfaction. It is not one-off training, but an ongoing, continuous process of growth throughout an agent’s time working in customer service.

How do I book for the online Customer Service training course?

You can book for Customer Service training course online. Just click ‘Buy Now’ in the top right-hand corner of this page to order the Customer Service training course online. Follow the instructions to complete the order for your Customer Service training course.

Once you complete your Customer Service online order, you will receive a confirmation email within a few minutes. You will also receive a separate email providing you with the link to the Customer Service training course online and login details. You should then be able to access the online Customer Service course portal immediately and complete your online training modules.

Certification and Accreditation

On successful completion of the online Customer Service training course, you will be able to download, save and/or print a quality assured CPD certificate. Our CPD certificate can be used to provide evidence for compliance and audit (recognised internationally).

LearnPac Systems and The Mandatory Training Group have worked with a range of subject matter experts to develop high-quality online training courses and programmes. The CPD Certification Service (CPDUK) has peer-reviewed independently and accredited our online Customer Service training course as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Click here to see our CPDUK corporate continuing professional development accreditation.

Online assessment

On completion of the online Customer Service training course, you will be required to complete an online assessment (pass mark of 80%).

If you don’t pass the first, don’t worry! You can take the online test as many times as you need with no extra charge.

Click Here for Online Training Courses, Programmes and Qualifications.

Why choose LearnPac Systems’ E-Learning courses?

LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications including the following categories:

  • Business Administration and Entrepreneurship
  • Health, Safety and Welfare at Work
  • Health and Social Care
  • IT and Cyber Security
  • Leadership and Management
  • Mental Health Awareness
  • Microsoft Office Applications
  • Personal and Professional Development
  • Statutory and Mandatory Training
  • Soft Skills Development
  • Train the Trainer
  • Workplace Diversity.

LearnPac Systems is a leading UK provider of accredited online training courses, programmes and qualifications. Contact our Support Team on 024 7610 0090 or via Email to discuss your online training requirements.

Customer Service Training – Online Training Course – CPDUK Accredited E-Learning Course.

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