Conflict Resolution Training | Online CPD Course

Conflict Resolution Training | Online CPD Course


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Online Conflict Resolution Course – Level 1
Welcome to our online conflict resolution course. Our online training courses are developed in line with the latest UK legislation and meet the requirements set out by the Care Quality Commission (CQC), Health and Safety Executive and other professional and regulatory bodies


Course aims and objectives

  • To provide the learner with a clear understanding of the legislation regarding conflict resolution
  • To provide essential training resources in an engaging and meaningful way
  • To provide a FREE blended learning environment that is available to all individuals and businesses
  • Be able to know and explain the main models for conflict resolution

What is covered in this online course?

  • Understanding why conflict resolution is important
  • Understanding the role of NHS Protect with respect to conflict resolution
  • NHS security management roles and responsibilities
  • Common causes of conflict in healthcare and social care settings
  • The importance of effective communication in resolving conflict
  • Understanding how to effectively utilise our body language to avoid contact
  • Knowing how communicating our feelings and attitudes can help to manage conflict effectively
  • Knowing how to avoid communication breakdown
  • Understanding how cultural differences can contribute to conflict
  • An introduction to effective communication models for conflict resolution:
  • LEAPS communication models
  • PALMS Communication models
  • Five step appeal communication model
  • The attitude and behavioural cycle
  • Understanding the main patterns of behaviour in relation to conflict
  • Awareness of the warning signs and danger sings
  • An awareness of the basics of de-escalating conflict
  • Awareness of the importance of maintaining personal safety when de-escalating conflict
  • Understanding the impact factors for lone workers
  • How to do dynamic risk assessments for lone workers
  • Awareness of the importance of personal space

Who is this course for?

  • Doctors
  • Nurses
  • Allied Healthcare Workers
  • Healthcare Assistants
  • Social Care Support Workers
  • Voluntary Staff working in the NHS


For classroom training courses:

  • Bring photo ID (e.g., passport, licence, EU card)
  • Wear comfortable clothing

For online courses:

  • Access to a computer device, e.g., desktop, laptop, tablet or smartphone device

Career path

Our online and classroom training courses are suitable for:

  • Those who are looking to improve their knowledge of the subject area
  • Those whose jobs require periodic continuing professional development (CPD)
  • Those who need to show evidence as part of their professional registration requirements, e.g., doctors, nurses and allied health professionals


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