Patient And Staff Experience Are Two Sides Of The Same Coin

A member of NHS England’s Patient Experience Team reflects on the 2016 NHS Staff Survey results:
The publication of the NHS staff survey is a good time to focus on the direct connection between staff experience and patient experience.
We should remind ourselves that this relationship could be one of the most important moves the healthcare system makes to drive better productivity, and improve experiences of care for millions of people – both staff and patients.
Our Patient Experience Team has established a work […]

The Five Year Forward View for Mental Health: One Year On

NHS England’s National Director for Mental Health, Claire Murdoch, takes a look at the progress made in the first year of the Five Year Forward View programme.
We are currently marking the first anniversary of the publication of the Mental Health Taskforce Report and there are three things I want to say about this. Thank you; thank you, and thank you.
My first thank you is to Simon Stevens for commissioning the Independent Task Force, to Paul Farmer, Chief Executive of Mind, for […]